It is with sorrow and heavy heart that today we must say goodbye to our dear friend, “Sell What’s Available Today”, affectionately known to most of us as just good ole S.W.A.T.
1. SWAT is dead, infinite options are available at the click of a button. Solution; allocation to specific stores with specific needs (trust and talk to your managers they talk to your customers more then you). Then do lessons 2,3, & 4 consistently! 2. Service before customer, teach your employees high standards, remind them that... Continue Reading →
So an MBA is a great degree, after 26 years I feel like I have something close at least as far as practical knowledge. The MBA is expensive and impressive, most are impressed simply for the time and dedication it took to achieve it. The majority of MBAs didn't have aspirations of being in retail,... Continue Reading →
#1 Know your Audience (can't be stressed enough) This concept is now quite simple at my age to comprehend and to understand the ramifications of not understanding it, but I didn't get it until a manager taught me when I was an assistant at Bikes USA in the 90's. To put it bluntly "Know when... Continue Reading →
Next time a customer walks into your store ask yourself if retail is really dying or if you are doing nothing to make it better? Customer service, customer engagement, put the phone down and get their money into the drawer! Make a difference, don't believe the hype... the customers are there it's the customer service that is not.
Each of us can look at our past and current life's lessons and see that none of that makes a fucking difference at this moment. Ego is a crime when it's used in an overconfident way.
Started out my LinkedIn day with "Today is the day you push yourself. It's not what you think about, it's what action you take! Don't live in your head, live in the moment! Don't think about it, do it! With a positive attitude and positive action you will make difference today on your life and... Continue Reading →
You are not alone, be it a fear of losing your job, your family, death... you name it and you are not alone! Get up and move forward. Learn daily to let go of what is holding you back, let go with love and give up the thinking, focus on your actions at making a difference in your life and others!
I have failed, honestly I have failed a lot, I have a Masters Degree and a Doctorate in failing. I have also succeeded a lot, done some pretty amazing, difficult and inspiring things. None of that makes a fuck of a difference at this moment.
So you drink the poison and think it's over (despite historical trends of ups and downs)! Well what is your plan? Ride it out until the end? Jump at the first offer? Gambler or practical or are you a sucker that thinks you'll be taken care of once the doors are shuttered?